Complaints and feedback

Help us get it right

We aim to try to improve the service we offer. 

Please let us know if you think we have done something well or if you have any suggestions as to how we can do something better.

Our aim is to provide the highest level of care for all our patients. 

We always try to give you the best possible service, but there may be occasions when you feel this has not happened.

If you have any comments, complaints, compliments or concerns or about the services we offer, we want to hear about them.

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To submit a complaint please call our complaints manager Lyndsay on 0161 785 7910 or email the surgery on:

gmicb-old.greenbank@nhs.net

Please address your email for the attention of the complaints manager.

Lyndsay will deal with your concerns appropriately.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

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NHS Friends and Family

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